GILES QUESTIONS MINISTERS ON UNIVERSAL CREDIT

Giles Watling, MP for Clacton, has questioned Ministers from the Department for Work and Pensions on Universal Credit. This took place at DWP Questions on 9th March 2020, the transcript of which is below:

Giles Watling MP:

What steps she is taking to provide support for people who require additional help transitioning to universal credit.

Parliamentary Under-Secretary of State for Work and Pensions (Will Quince MP)

The Department is working with a range of organisations to support claimants who are transitioning to universal credit. Help to Claim, which is being delivered by Citizens Advice, is working effectively for claimants, and we are in the concluding stages of detailed discussions for a second year of delivery.

Giles Watling MP:

On a recent visit to my local jobcentre, it was clear that we have excellent staff and that they support universal credit. Will the Minister outline what plans are in place for outreach services for those who might be intimidated by a visit to the jobcentre or, indeed, who want to access support online?"

Parliamentary Under-Secretary of State for Work and Pensions (Will Quince MP)

I thank my hon. Friend for his question and for visiting his local jobcentre. All jobcentres have wi-fi and computers available for claimants to access the internet. For those who are still unable to access or use digital services, or who are not able to travel, assistance to make and maintain their claim is available via the freephone UC helpline. As I mentioned, Help to Claim offers tailored practical support to help people make a UC claim.

Read the question here.

Watch the question here.